Manage Incident RCAs

This topic covers how to track and manage incident root cause analyses (RCAs).

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Currently, the AI SRE Agent only supports the Jira tracking tool.

View Incident RCAs

1. Go to Incident RCA on the left sidebar.

   

2. On the Incident RCA page, type an incident ID or select an incident ID below the search box or left sidebar, and click the arrow button or press Enter.

3. By default, you go to the Root Cause Analysis tab. View the root cause analysis of this incident.

   

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   The Incident RCA page supports human-in-the-loop coordination. For more information, see Perform Human-in-the-Loop RCA.

4. Go to the Remediation actions tab to view remediation action to resolve this incident.

   

5. Go to the Graph View tab to view the interactive service graph of this incident. The graph provides a legend that displays the number of critical, degraded, and healthy connections.

   

6. Go to the Agent Trace tab to view real-time visibility into agent processing and LLM calls.

   

7. Scroll down to view the RCA Analyzer.

   

View Metadata of an Incident

For every incident, you can view the following attributes/metadata on the top of the Incident RCA page:

1. Click <Critcal/Degraded/Healthy> Issues. On the Symptoms pane, you can view the list of symptoms with their severity of the incident.

   

2. Click **Confidence **. On the Confidence Score pane, you can view the list of tasks with their calculated confidence.

   

3. Click Application Impact. On the Topology Impact pane, you can view the list of impacted service topology or infrastructure.

   

4. Log Summary which is below the above three metadata attributes, provides a summary of log analysis of the incident.

   

Perform Human-in-the-Loop RCA

1. Go to Incident RCA on the left sidebar.

   

2. On the Incident RCA page, type an incident ID or select an incident ID below the search box or left sidebar, and click the arrow button or press Enter.

3. On the left-bottom of the page, a text box is available for recalibrating the RCA or start a new RCA.

   

4. In the text box, you can provide feedback on the root cause analysis finding. For example, suggesting a different investigation direction or requesting a review of additional information. If the system does not have access to all the required data, you can attach supporting evidence using the Attach Evidence button.

5. Click the arrow button or press Enter for the AI SRE Agent to generate a recalibrated RCA based on the new information.